In an effort to reduce delay in the registration of patients and reducing long queues at outpatient department (OPD) registration counters, AIIMS has issued an order prohibiting the use of mobile phones by outsourced employees during their duty hours from October 16.
In an order issued yesterday, AIIMS administration said that such practices cause delay in service delivery and inconvenience to patients. The order issued by the AIIMS Director Dr M Srinivas said, outsourced employees at outpatient department (OPD) registration counters will have to deposit their cell phones in a safe box provided by respective area in-charges before starting their shift duty. It further said that it has been noticed that the outsourced staff working at the OPD registration counters are often using mobile phones while patients are waiting in queue, thereby causing delay in service delivery and inconvenience to patients.
According to a series of orders issued by the new AIIMS Director, the administration has also decided to deploy 50 more additional battery-powered buses, besides the existing fleet, via CSR contributions for transporting patients and attendants and other support staff within the institute.
The order also says that from October 10, patients attending OPD in Surgical Block will be registered in the Surgical Block itself. Presently, they are being registered in New RAK OPD, causing inconvenience to patients and their attendants. It is being done to streamline the flow of patients into new RAK OPD, the order said.
In another order, AIIMS has waived off fee collection of Rs 10 for a new OPD card while introducing a ‘slot wise’ token number appointment system for patients without prior appointments.